Whether you’re purchasing one excavator or a full container of heavy equipment, this FAQ page covers everything from inspection, payment, and shipping, to after-sales service and documentation.

Quality & Inspection

How do you ensure the quality of used machines?

Every machine is thoroughly inspected and tested by our engineers. We check the engine, hydraulics, and structure before shipment, and share detailed inspection photos and videos.

Most machines are used but fully serviced before export. Refurbishment is available upon request for selected units.

Yes. You’re welcome to visit our facility in Hefei, China, or request a live video inspection if you are overseas.

Shipping & Delivery

Yes, we deliver to more than 50 countries, including Africa, the Middle East, and South America. Both port-to-port and door-to-door shipping are available.

Typically 15–30 days after payment, depending on stock availability and vessel schedule.

We offer all standard export documents: Commercial Invoice, Packing List, Bill of Lading, and Certificate of Origin (CO).

Payment & Trade Terms

We accept T/T bank transfer, Letter of Credit (L/C), and secure international trade platforms.

EXW, FOB, CIF, and DDP depending on your preference and logistics arrangement.

Yes, we optimize loading to reduce shipping costs and maximize safety.

After-Sales & Spare Parts

Absolutely. We offer online technical support and operation guidance after delivery.

Yes, we provide compatible parts such as filters, hydraulic pumps, and buckets for most models.

Contact us immediately. Our team will assist remotely or ship replacement parts if needed.